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Strategic Human Resource Management - Communication in Organizations chapter 1 - 16
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DownloadWhat are regulating skills?
Omdraaien
Those with which one influences the structure and direction of the conversation; these are necessary to monitor the meaningful progress of the conversation.
What are regulating skills?
Omdraaien
Opening the conversation and setting goals
Goal evaluation
Closing the conversation
What are characteristics of setting goals?
Omdraaien
Important to give clarity of your intentions, by making a subject list in advance. Creating an agenda.
What are characteristics of goal evaluation?
Omdraaien
Most of the time the goal is to solve problems
Goal evaluation questions to see if you are still on the right track: what did we want to achieve?
What are characteristics of closing the conversation?
Omdraaien
Make known how much time is available for this conversation
5 min before the end, make a summary of what is discussed and how you will continue.
What are 2 types of listening skills?
Omdraaien
Selective and non-selective
What is non-selective listening?
Omdraaien
The listener has little influence on the conversation (almost never used alone).
What are characteristics of non-selective listening?
Omdraaien
Nonverbal behavior and verbal following
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What are regulating skills?
Vul het antwoord in:
Controleer antwoordAntwoord:
Those with which one influences the structure and direction of the conversation; these are necessary to monitor the meaningful progress of the conversation.
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What are regulating skills?
Vul het antwoord in:
Controleer antwoordAntwoord:
Opening the conversation and setting goals
Goal evaluation
Closing the conversation
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What are characteristics of setting goals?
Vul het antwoord in:
Controleer antwoordAntwoord:
Important to give clarity of your intentions, by making a subject list in advance. Creating an agenda.
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What are characteristics of goal evaluation?
Vul het antwoord in:
Controleer antwoordAntwoord:
Most of the time the goal is to solve problems
Goal evaluation questions to see if you are still on the right track: what did we want to achieve?
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What are characteristics of closing the conversation?
Vul het antwoord in:
Controleer antwoordAntwoord:
Make known how much time is available for this conversation
5 min before the end, make a summary of what is discussed and how you will continue.
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What is non-selective listening?
Vul het antwoord in:
Controleer antwoordAntwoord:
The listener has little influence on the conversation (almost never used alone).
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Vraag:
What are characteristics of non-selective listening?
Vul het antwoord in:
Controleer antwoordAntwoord:
Nonverbal behavior and verbal following
Jouw antwoord:
input text value
Vraag opnieuw antwoorden
Ontgrendel alle 43 oefenvragen
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Oefenvragen makenInformatie
Strategic Human Resource Management - Communication in Organizations chapter 1 - 16, Radboud University Nijmegen year 2023/2024
Aantal
43 oefenvragen
Taal
English
Gemaakt op
31-10-2023
Opleiding
Universiteit / Radboud Universiteit Nijmegen / Business Administration / Strategic Human Resource Management
Bekijk alle 43 oefenvragen
-
What are regulating skills?
Those with which one influences the structure and direction of the conversation; these are necessary to monitor the meaningful progress of the conversation. -
What are regulating skills?
Opening the conversation and setting goals
Goal evaluation
Closing the conversation -
What are characteristics of setting goals?
Important to give clarity of your intentions, by making a subject list in advance. Creating an agenda. -
What are characteristics of goal evaluation?
Most of the time the goal is to solve problems
Goal evaluation questions to see if you are still on the right track: what did we want to achieve? -
What are characteristics of closing the conversation?
Make known how much time is available for this conversation
5 min before the end, make a summary of what is discussed and how you will continue. -
What are 2 types of listening skills?
Selective and non-selective -
What is non-selective listening?
The listener has little influence on the conversation (almost never used alone). -
What are characteristics of non-selective listening?
Nonverbal behavior and verbal following -
What types of nonverbal behavior are there?
-
What is verbal following?
-
What are characteristics of selective listening?
-
What types/options of selective listening?
-
What is the purpose of regulating and assertive skills?
-
Sender skills can be initiative or reactive. What are the main points of initiative sender skills?
-
What are characteristics of giving information to others?
-
You have three methods of making requests and give instructions, which?
-
What can be difficult when making requests and giving instructions?
-
Sender skills can be initiative or reactive. What are the main points of reative sender skills?
-
What is an appraisal interview?
-
What is a goal/performance evaluation interview?
-
What are characteristics of a goal/performance evaluation interview?
-
What are conditions to fulfill the goals of a performance evaluation?
-
To hold a performance evaluation efficiently, it is necessary that?
-
What are possible judging mistakes?
-
How can you prevent judging mistakes?
-
What are the steps in the interview model for performance evaluations?
-
There are two types of bad news situations, which?
-
There are three phases of delivering bad news, which?
-
What happens when delivering the bad news immediately?
-
What are possible mistakes when delivering the bad news immediately?
-
What are possible reactions when when delivering the bad news?
-
What are mistakes when looking for solutions?
-
We are talking about a conflict in a situation where people?
-
What are characteristics of conflict management?
-
What are two different tendencies to handle conflicts?
-
What are Blake & Mouton's 5 dominant conflict styles?
-
Some conflicts can only be resolved with the help of a third party (a mediator). What is the aim and skill that is neccessary?
-
What are different phases in conflict mangement?
-
What is most typical in negotiation situations?
-
What is the golden rule in negotiation?
-
Why do negotiation situations differ?
-
What are four elements to be influenced by the negotiator?
-
What are the phases in the negotiation model?
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