IAHSS Advanced Training for Healthcare Security Personnel 4th Edition (Questions and Answers, 100% Verified)
What is the primary role of a security officer in crime prevention?
Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It
also involves what?
Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance
tour?
Correct them immediately.
What is the purpose of crime analysis?
Identify problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution?
Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations.
Excellent
Process improvement in customer service can be measured how?
Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance.
Feedback
What are elements in improving customer service?
Identify Customers, Attitude, Communication and Training.
Communication is ______________.
93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards,
and the owner's experience at other locations?
Totality of circumstances.
The major source of premise liability in healthcare is from _________ .
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition.
legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case?
Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify?
Burned out lights, breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what?
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