WGU Change Management and Innovation - C208 assessment v2
Which of the following does not characterize the management style known as
empowerment?
Reliance on hierarchy
Which stage in Kurt Lewin's change model involves changes being institutionalized in
the corporate culture?
Refreezing
What is the first step in John Kotter's eight-step process for transformational change?
Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work?
Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for
change?
They help to create a feeling of progress as well as an opportunity to reward employees
The development of the Internet is an example of
radical innovation
Which stage in Kurt Lewin's change model involves people employing new skills and
attitudes and being rewarded by the organization for doing so?
Refreezing
Which of the following is not one of the four stages of change in the Black and
Gregersen model?
Do the new right thing, and do it f
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