10 Principles for Handling Complaints:
1. Actively encourage customer complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer complaints.
5. Always report ________.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
10. Do not make careless errors. - ANS-G. complaints
Alterations: (Blindstitch Finish)
Associates should aim for_______ minutes per pair for blind stitches, while Advanced
Associates should aim for _______ minutes per pair. - ANS-C. 15, 10
Alterations: (Lockstitch Finish)
Associates should aim for_______ minutes per pair for lock stitches, while Advanced Associates
should aim for _______ minutes per pair. - ANS-B. 7, 5
Basic Knowledge of A Rank:
-All items are in perfect condition
-______
-There are no shortages of any color
-Items are sorted by size
-The fixture is fully lined with appropriate volume
-The vertical and horizontal alignments are straight, and the pile widths are aligned
-There are no errors with promotional materials or D/P's - ANS-B. Piles are clearly separated by
color
Basic Knowledge of A Rank:
-All items are in perfect condition
-Piles are clearly separated by color
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