CCHP FINAL STUDY GUIDE 2023-2024
key words in the definition of culture - accepted or familiar
stages of health communication model - 1. planning and strategy development
2. developing & pretesting concepts, messages, & materials
3. implementing the program
4. assessing effectiveness & making refinements
paralanguage - language without the words
proxemics - perception and use of interpersonal and personal space
nonverbal communication - communication using body movements, gestures, and facial
expressions rather than speech
concepts representative of all cultures - - paralanguage
- proxemics
- nonverbal communication
- cultural knowledge comes from dialogue
CLAS standards (definition) - national standards for providing culturally & linguistically
appropriate services in health care
what are the CLAS standards - - provide language assistance services
- individual must be made aware that services are available
- competent providing language assistance
- health related material in patient's preferred language
historical perspectives - - misunderstanding & mistrust lead to conflict
- people label those of another nation as one thing
- individuals within cultures need to be viewed as wholes and made of their own diverse
parts
below basic health literacy - indicates no more than the most simple & concrete literacy
skills (~14%)
basic health literacy - indicates skills necessary to perform simple & everyday literacy
activities (~22%)
intermediate health literacy - indicates skills necessary to perform moderately
challenging literacy activities (~53%)
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