IAHSS ADVANCED TRAINGING FOR HEALTH
CARE SECURITY PERSONNEL 4TH EDITION
EXAM WITH CORRECT QUESTIONS AND
ANSWERS
___________ can be an excellent way to measure customer service and improve
performance. - ANSWER-Feedback
What are elements in improving customer service? - ANSWER-Identify
Customers, Attitude, Communication and Training.
Communication is ______________. - ANSWER-93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations? - ANSWER-Totality of
circumstances.
The major source of premise liability in healthcare is from _________ . - ANSWER
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSWER-legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - ANSWER-Duty to the plaintiff, failure to meet the duty and breech of a duty
caused an injury.
Which risk factors should security officers identify? - ANSWER-Burned out
lights, breached fence lines and slip and fall hazards.
What is the primary role of a security officer in crime prevention? - ANSWER
Reduce the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It
also involves what? - ANSWER-Initiating some action to remove or reduce the
risk.
What must be done about life safety deficiencies found in the hazard
surveillance tour? - ANSWER-Correct them immediately.
What is the purpose of crime analysis? - ANSWER-Identify problems and develop
strategies to reduce the problems.
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