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WGU C215 Operations Management PVDC Final EXAM 2023-2025
WGU C215 Operations Management PVDC Final EXAM 2023
Which definition is used for quality, evaluates how well a product performs
its intended function?: Fitness for use
2. 14 points for quality improvement: Which total quality management (TQM)
process was developed to stress management's responsibility for quality?
3. ISO 9000: Set of international standards on quality management and quality
assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
4. Checklist: A list of common defects and the number of observed occurrences
of these defects.
5. scatter diagram: a plot of two variables showing whether they are related
6. Control Chart: A graph that shows whether a sample of data falls within the
common or normal range of variation.
7. mean: A statistical measure of central tendency, or average, based on dividing
a total by the number of individual cases.
8. assignable causes of variation: -Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair
9. common causes or random: Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
10. Cpk measures: How close one is to a target and how consistent one is with
the average performance.
-How closely it measures
11. Six Sigma: Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
12. DMAIC (Define, Measure, Analyze, Improve, Control): a six sigma process
that outlines the steps that should be followed to improve an existing business
process
1 / 14
WGU C215 Operations Management PVDC Final
13. define stage: includes the voice of the cu
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Specificaties
- School: Open University
- Opleiding: Project Management
- Vaknaam: WGU C215 Operations Management PVDC
- Alle documenten voor dit vak ›
- Studiejaar: 2024/2025
Document
- Rubriek: Tentamens
- Gemaakt op: 18-05-2024
- Type: .pdf
- Pagina's: 14
- Taal: English
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