MHA 705 Module 6 Exam
Reports of process measures to help leaders follow progress to assist with strategic
planning
dashboard
Reports of outcomes measures to help leaders know what they have accomplished.
scorecards
Indicators that measure the attributes of the setting, such as number and
qualifications of the staff, adequacy of equipment and facilities, and adequacy of
organizational policies and procedures
Structure indicators
Measure the actions by which services are provided, the things people or devices
do, from conducting appropriate tests, to making a diagnosis, to actually carrying
out a treatment.
Process indicators
measure the actual results of care for patients and populations, including patient
and family satisfaction
outcome indicators
process for involving personnel in planning and executing a continuous flow of
improvements to provide quality health care that meets or exceeds expectations.
Performance Improvement (PI)
Performance monitoring is outcomes driven.
False
Performance improvement is something that is done periodically.
False
An outcome indicator measures results of care provided to the patient.
True
variation that is inherent within the system
(when a nurse takes a patients blood pressure)
Common Cause Variation
variations caused by factors outside the system
(patient taking blood pressure medication and there is a substantial drop in the
measurement.)
special cause variation
continuous search for opportunities for all processes to get better
kaizen
Staff members adapt to change more readily when __
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