Which definition is used for quality, evaluates how well a product performs its intended
function? - Answer- Fitness for use
14 points for quality improvement - Answer- Which total quality management (TQM)
process was developed to stress management's responsibility for quality?
ISO 9000 - Answer- Set of international standards on quality management and quality
assurance, critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist - Answer- A list of common defects and the number of observed occurrences
of these defects.
scatter diagram - Answer- a plot of two variables showing whether they are related
Control Chart - Answer- A graph that shows whether a sample of data falls within the
common or normal range of variation.
mean - Answer- A statistical measure of central tendency, or average, based on dividing
a total by the number of individual cases.
assignable causes of variation - Answer- -Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - Answer- Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures - Answer- How close one is to a target and how consistent one is with
the average performance.
-How closely it measures
Six Sigma - Answer- Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAI
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