1. What are collection agency fees based on?
Answer: A percentage of dollars collected
2. Self-funded benefit plans may choose to coordinate benefits using thegender rule
or what other rule?
Answer: Birthday
3. In what type of payment methodology is a lump sum or bundled payment
negotiated between the payer and some or all providers?
Answer: Case rates
4. What customer service improvements might improve the patient accounts
department?
Answer: Holding staff accountable for customer service during performance
reviews
5. What is an ABN (Advance Beneficiary Notice of Non-coverage) required to do?
Answer: Inform a Medicare beneficiary that Medicare may not pay for the order or
service
6. What type of account adjustment results from the patient's unwillingnessto pay
for a self-pay balance?
Answer: Bad debt adjustment
7. What is the initial hospice benefit?
Answer: Two 90-day periods and an unlimitednumber of subsequent periods
8. When does a hospital add ambulance charges to the Medicare inpatient claim?
Answer: If the patient requires ambulance transportation to a skilled nursing facility
9. How should a provider resolve a late-charge credit posted after an account is
billed?
Answer: Post a late-charge adjustment to the account
10. an increase in the dollars aged greater than 90 days from date of serviceindicate
what about accounts
Answer: They are not being processed in a timely manner
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