Dell Client Foundations Study Guide 2023- 2024 ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS VERIFIED ANSWERS ALREADY GRADED A+ 2023

Dell Client Foundations Study Guide 2023-
2024 ACTUAL EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS VERIFIED
ANSWERS ALREADY GRADED A+ 2023
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the
correct responses and click submit. - CORRECT ANSWER-Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - CORRECT ANSWER-Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
CORRECT ANSWER-F12
When to use RTC Reset? - CORRECT ANSWER-To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard
drive is detected? - CORRECT ANSWER-Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER-In
the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? - CORRECT ANSWERReseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and Allin-One. - CORRECT ANSWER-True
If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select? - CORRECT ANSWERRecovery image from the external USB key
How will the Dell Command Utility Update help Customers? - CORRECT ANSWER-Dell
Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell
Application updates for a system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - CORRECT
ANSWER-False
If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? - CORRECT ANSWER-Corrupt or missing operating
system
Choose all that apply: Select all the steps involved in unpacking parts. - CORRECT
ANSWER-If the part has visible damage, do not use the part. Contact Dell technical
support to dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
If the part contained in the box was secured properly without visible damage, continue
with the next steps.
What is BIOS Auto-Recovery? - CORRECT ANSWER-BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? - CORRECT ANSWER-The systemboard jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - CORRECT
ANSWER-BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a
slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. - CORRECT ANSWER-True
Which is the easiest way to verify the functionality of system board? - CORRECT
ANSWER-By removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows 10
which has been root caused to a fault MB. - CORRECT ANSWER-Replacement
motherboard will be dispatched together with Windows Universal Replacement DPK
which will be used for activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -
CORRECT ANSWER-True