Extensive notes of chapter 0, 2, 3, 14, 15, 16, 17, and 18 combined in two documents [D0I69A]. NOTE: These documents are not a summary. It contains the information of the slides supplemented with extensive lecture notes—a lot of what prof. Doom has said during the lecture is written down. Notes may contain typos.
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Slides and extensive notes of chapter 0, 2, 3, and 14 combined in one document [D0I69A]. NOTE: This document is not a summary. It contains the slides supplemented with extensive lecture notes. Notes may contain typos.
KU Leuven / Informatiemanagement / ICT Service Management The IT Management Essentials Delivering business valueExtensive notes of chapter 15, 16, 17, and 18 combined in one document [D0I69A]. NOTE: This document is not a summary. It contains the information of the slides supplemented with extensive lecture notes. Notes may contain typos.
KU Leuven / Informatiemanagement / ICT Service Management The IT Management Essentials