2020 – 2021 Master of Information Management
Table of Contents
Part 1 – Intro: what and why
Topic: Business Analysis
page 1 – 36
From Strategy to solution
page 1 – 20
Part 2 – Concepts
Topic: Business Analysis and the Systems Approach
Decision Modeling and DMN
page 1 – 59
Part 3 – Modeling Approaches
Topic: Rules and Decisions
Problem Analysis and Business Rules
page 1 – 39
Part 4 – Analyzing the business: AS IS
Topic: Decision modeling
Decision Tables and DMN
page 1 – 44
Example: Car Rental
page 1 – 6
Topic: Declarative BPM
Declarative business process modeling
page 1 – 44
page 1 – 30
Part 5 – Improving the Business: TO BE
Requirements engineering and analysis
page 1 – 30
UML – system analysis & design methods
page 1 – 41
Part 6 – Automating the Business
Topic: Project Management
page 1 – 29
Design, implementation and testing
page 1 - 19
Part 7 – RECAP
Recap & Q&A
Chapter 1 - Introduction
Where do we find problems? By looking what happens in the business => analysing the business and looking for
interesting info opportunities. Or looking at companies in the past.
Third: take two/three managers => brainstorm about interesting opportunities also effective approach
o Normal sessions
o Guest sessions
What is Business Analysis?
¤ Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders
in order to understand the structure, policies, and operations of an organization, and to recommend
solutions that enable the organization to achieve its goals. Liaison: the bridge between the business & other stakeholders, and IT, like a middleman.
BA: mission: goals of the organisation, talks to stakeholders & tries to solve these problems. General function in
whatever area there is a need.
Most problems are not technical.
Technical people are usually not able to solve the non-technical problems.
What is a Business Analyst?
¤ A business analyst is any person who performs business analysis activities, no matter what
their job title or organizational role may be.
¤ Business analysis practitioners include not only people with the job title of business analyst,
but may also include business systems analysts, systems analysts, requirements engineers,
process analysts, product managers, product owners, enterprise analysts, business
architects, management consultants, or any other person who performs the tasks
described in the BABOK® Guide
(from the IIBA “BABOK V2”)
Try to solve a problem, in or outside the company, with their expertise (technical, managerial, psychological
Setting the Scene
Video slide 8
Communication problem: no one understands what the other is doing, language problems and trying to define
what are we talking about, what is the solution etc. Dealing with the language is step 1
Step 2: what is real y the problem
Don’t start with the technical solution if you don’t know what the problem is.
Conferences for business analysts.
What is a Business Analyst?
¤ According to the International Institute of Business Analysis (I BA), a business analyst works
as a liaison among stakeholders in order to elicit, analyze, communicate, and validate
requirements for changes to business processes, policies, and information systems. A
variety of roles are covered by this definition and many titles are used.
¤ The most important element is the business focus; ensuring business needs are understood
and communicated so that the final solution meets the business needs.
¤ Solutions may be IT related, non-IT related, or could be process improvement. The business
analyst is responsible for eliciting the actual needs of stakeholders, not simply their
expressed desires and often play a central role in aligning the needs of business units with
the capabilities delivered by information technology.
Business focuss or some IT analysis focus? Basical y BA = not IT, can be IT related or solution, but we are on
the business side. A variety of roles are covered by this definition. Some examples of different
types and titles include:
¤ Business analysts with very strong business skil s and understanding of the business domain
whose key role is to analyze business processes, procedures, etc. in order to identify
problems and determine solutions. These analysts are more involved in what the IIBA
defines as enterprise analysis and are likely to be involved prior to the initiation of an IT
¤ IT Business Analyst who is focused on requirements elicitation and analysis, and solving
problems using information technology solutions. This analyst serves as a bridge between
business and IT and generally begins work after a project has been initiated. This analyst
specifies “what” the system must do.
¤ Systems Analyst is an IT business analyst who is more focused on system design and the
technical aspects of the solution. This analyst takes the requirements and creates functional
specifications regarding “how” a system wil do the “what.”
¤ Many other titles are used including the Business Systems Analyst which has been
described as a combination of the IT Business Analyst and the Systems Analyst.